Refund & Return Policy

1. Return Eligibility

We accept returns within 7 calendar days of delivery, subject to the following conditions:

• —Item must be unworn, unused, unwashed, and undamaged
• —Original packaging must be intact, including tags, labels, invoices, and any accessories included
• —Return request must be initiated within 7 days of delivery confirmation
• —Item must be the same product delivered and must pass return inspection

2. Non-Returnable Items

• —Items that have been worn, used, or show signs of wear
• —Items returned without original packaging, labels, or tags
• —Items returned after 7 days of delivery
• —Innerwear, socks, altered garments, and other hygiene-sensitive products unless damaged or wrongly supplied
• —Items purchased during clearance sales unless damaged, defective, or wrongly supplied

3. Quality Guarantee

Every listed product is reviewed against available source information before dispatch. If you believe the item you received is damaged, defective, wrongly supplied, or materially misdescribed:

• —Contact us within 7 days with photographs and a description of your concern
• —We will arrange a pickup where serviceable and conduct a return inspection
• —If the concern is confirmed, you will receive a full refund or replacement
• —This guarantee applies to verified wrong, damaged, defective, or materially misdescribed products

4. How to Initiate a Return

1. 01Email us at contact@woolsa.in or call 9625616800 with your order ID and reason for return.
2. 02Our team will respond within 24 hours with pickup scheduling.
3. 03Pack the item securely in original packaging. We will arrange a courier pickup.
4. 04Once the item is received and inspected, refund will be processed within 3–5 business days.

5. Refund Methods

• —Original payment method (UPI, card, wallet) — standard refund timeline: 3–5 business days
• —Store credit (Woolsa Textile wallet) — available immediately upon return approval
• —Bank transfer — for orders paid via cash or where original payment method is unavailable

6. Exchanges

We offer exchanges for different sizes, subject to stock availability. To request an exchange, contact us within 7 days of delivery. Exchange shipping is free for the first exchange per order.

7. Damaged or Wrong Item

If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no cost to you.

8. Contact for Returns